"We have the benefit of expertise brought by the offline team at Good Travel Management coupled with our in-house travel technology"

TK

Industry: Materials and Technologies

Employees: 155,000

Location: UK and worldwide

Goal: Consolidate all UK business locations through a single travel management company.

 

Business travel management case study

Why Good Travel Management:

  • Ability to create a bespoke solution incorporating existing global online booking tool
  • Knowledge and experience of business travel consultants to support complex requirements
  • Commitment to high standards of customer service

 

The Company

The thyssenkrupp Group’s business operations are organised into six business areas: Components Technology, Elevator Technology, Industrial Solutions, Materials Services, Steel Europe, and Steel Americas. Operating in 77 countries with 497 subsidiaries, the Group has more than 150,000 employees. thyssenkrupp in the United Kingdom (UK) incl. Ireland has more than 1,750 employees across multiple business areas, from Aerospace to Oil and Gas Consultants.

The Problem

With a large number of business divisions throughout the UK, each one was booking business travel in a different way. Some were using the Internet to book through various channels and others were using a variety of travel management companies. With no clear processes in place, it was difficult to know what was being spent where, if travel policy was being complied with and if they were booking the most cost effective options.

The Solution

Thyssenkrupp’s head office in Germany, issued a tender to consolidate their UK divisions to a single travel management company. After a thorough evaluation of the market and the solutions available, thyssenkrupp selected Good Travel Management as their preferred partner.

Good Travel Management already had a long and established relationship with one of thyssenkrupp’s regional divisions, and their performance to date was a key factor in winning the UK wide contract.

Andrew Sison, Strategic Account Manager, Good Travel Management, commented, “Our employee retention of 92% is extremely high, especially when compared with the average in our industry. Low turnover of our employees means we provide unrivalled consistency in our service with customers working with the same staff members for years! This creates great working relationships and is key to delivering a personal and friendly service.”

Another key factor was Good Travel Management’s flexibility and enthusiasm to create a completely bespoke solution for thyssenkrupp, which included integrating thyssenkrupp’s global online travel booking system, Cytric, and spending time at thyssenkrupp’s European customer care centre in Nuremberg.

The Results

Good Travel Management’s solution means thyssenkrupp can book online through the same tool in all countries they operate in and enjoy consolidated global management information, yet enjoy a personalised service in the UK, supported by knowledgeable and experienced travel consultants that are focussed on the needs of the UK businesses.

Hans Lehrburger, European Travel Management for ThyssenKrupp said: “Good Travel Management went to considerable efforts to ensure a smooth implementation and transition from a position of having multiple travel management companies and direct bookings, to an integrated online platform, Cytric, which is used by ThyssenKrupp worldwide. We then have the benefit of their expertise brought by the offline team at Good Travel Management coupled with our in-house travel technology available to all UK employees.”

Hans Lehrburger, European Travel Management for thyssenkrupp said: “Good Travel Management went to considerable efforts to ensure a smooth implementation and transition from a position of having multiple travel management companies and direct bookings, to an integrated online platform, Cytric, which is used by thyssenkrupp worldwide. We then have the benefit of their expertise brought by the offline team at Good Travel Management coupled with our in-house travel technology available to all UK employees.”

Page generated in 0.510 seconds. Stats plugin by www.blog.ca