“Since moving to Good Travel Management I have found working with their account manager and the team managing SGS Travel to be a positive and pro-active experience."

travel management process for sgs

Industry: Professional Services

Employees: 5,000 +

Location: European Headquarters in UK, with locations throughout Europe.

Goal: Appoint a travel management company with a commitment to high service standards

Hotel savings
Corporate reward scheme savings
Travel Management Company SGS Case Study

The Company

SGS is a leading global supplier of design-to-print brand development products and services to the consumer product, retail and store brand, life science, and printing and converting industries. SGS is a global company with locations in North America, Europe, Asia-Pacific and Latin America.

 

The Problem

With an increasing demand for international and UK Travel SGS recognised the need for a travel management company to co-ordinate the needs of its European workforce. However, they were unhappy with their business travel agency’s service and decided to look for a new business travel agent.

They wanted a supplier that would work in partnership with them to achieve best value from their spend whilst maintaining flexibility for their travellers. They also needed help to streamline their authorisation and accounting processes which were taking up too much time.

 

The Solution

SGS began working with Good Travel Management in 2012 and during the first 6 months, the team worked closely with the SGS procurement and HR departments to develop a relevant business travel programme to meet their needs. SGS required a personal and friendly service provided by knowledgeable and experienced travel management company, and with an average of 17 years’ experience, our business travel team was the perfect solution. Other benefits included:

  • Working jointly on a new corporate travel policy covering both class and spend levels along with booking and accounting process
  • Dedicated travel consultants for all SGS travellers and travel bookers
  • Exclusive telephone number and email address routed direct to the SGS team
  • Approval process managed by Good Travel Management in partnership with the SGS line manager
  • A UK hotel preferred rate programme developed in 5 key locations
  • A monthly consolidated invoice was developed to meet the bespoke requirements of the SGS accounts system to enable automated integration
  • Account Management programme with regular face to face meetings and telephone reviews
  • Annual traveller satisfaction survey conducted to ensure the measurement of service delivery
  • Monitoring of key routes and benchmarking against previous year and industry averages to ensure best value

The Results

The partnership between Good Travel Management and SGS has gone from strength to strength over the years. Andrea Harrison, Strategic Account Manager, Good Travel Management commented, “We’ve had a great relationship with SGS since they joined us in 2012 and it’s a pleasure to work with them on the management of their business travel needs. We work closely to make sure their business travel budget is maximised and adapt our services as their business continues to expand.”

Liz Nicholson, European Finance Manager, SGS, said, “Since moving to Good Travel Management I have found working with their account manager and the team managing SGS Travel to be a positive and pro-active experience. As a travel management company they seek to enhance and maximise the value of our spend whilst being mindful of the needs and flexibility of our requirements and deliver real time savings on behalf of our business.”

Key benefits:

  • Reduced booking time and less finance administration
  • Visibility of all options considered through MI reporting
  • Savings of 14% off the UK Hotel rate programme compared to Rack rates
  • Over £8k in annual air savings through corporate reward schemes
  • Improved booker and traveller satisfaction

Liz Nicholson, European Finance Manager, SGS, said,  “Good Travel Management seek to enhance and maximise the value of our spend whilst being mindful of the needs and flexibility of our requirements and deliver real time savings on behalf of our business.”

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