Peter Walker Associates

Industry: Professional Services

Location: UK and worldwide

Goal: Outsource travel booking requirements to professional travel management company.

Business travel management case study

Why Good Travel Management:

  • Reliability and track record in groups and trade missions
  • Flexible approach and willingness to create a customised solution
  • Friendly and personal approach to customer service

The Company

PWA Ltd is an independent global consulting company with offices and representation in London, Europe, Brazil, Middle East, China and India. PWA assists its clients to overcome the barriers to international trade and helps them to succeed in their overseas ventures. PWA works with clients from a range of industries including the pharmaceutical, aviation, banking and insurance sectors and specialises in meetings and conferences.


The Problem

PWA needed a reliable travel management partner to assist them in organising the logistics for their international meetings and conferences, including transport and accommodation.


The Solution

After using Good Travel Management to book flights for one of the company directors, PWA and Good Travel Management soon began a partnership to provide a travel booking service for PWA’s wider travel requirements. PWA organises lots of large meetings, conferences and seminars in locations all over the world and needed a reliable and effective travel partner to ensure their events’ success.


Good Travel Management and PWA worked together to create a bespoke solution to meet their exact requirements. This includes collating all delegate information such as personal information and the traveller’s unique itinerary details into a specific data format that is uploaded into PWA’s systems. This streamlines the process for PWA by removing the need to manually input data and makes it easy for PWA to organise any additional requests and keep track of delegates before, during and after the event.


Kirsten Lancaster, Business Operations Manager at Good Travel Management commented; “We have a brilliant working relationship with PWA and work very closely to ensure delegates’ travel arrangements work perfectly with the event agenda. Our service is much more than a simple booking solution; we proactively plan suitable options for each delegate based on their own unique circumstances to fit in with event timelines, ensuring their entire experience is seamless.”


Good Travel Management liaises directly with PWA’s delegates to plan their travel arrangements in line with event’s travel policy. The introduction of improved processes has reduced the administration time required by PWA and ensures PWA’s Event Directors are kept up to date as efficiently as possible.


The Results

PWA’s partnership with Good Travel Management makes life easier knowing that all travel requirements are taken care of, effectively allowing PWA to outsource travel booking and administration.

Jill Cartwright, PWA, commented; “We have been working with Good Travel Management for the past 5 years, initially contacting them for their assistance with booking our Directors’ flights. We have since progressed so that Good Travel Management now book well in excess of 500 global flights per year on our behalf.

Our business relationship with Good Travel Management has developed during that time such that we have confidence and trust in them to communicate directly with our clients’ delegates. We find Good Travel Management to be extremely efficient, professional, friendly, and accommodating.

Their pro-active and practical advice regarding potential flight/travel problems, and how these may affect delegates involved, provides PWA Ltd with the security that delegates will be nurtured through their journeys from beginning to end. The 24-hour call line also provides an additional safety measure.”

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